HELP & ANSWERS
Frequently Asked Questions
Quick answers about products, shipping, returns, and ordering.
Free shipping $60+
$6 flat rate below $60.
10–15 business days
Our standard estimated delivery window.
30-day returns
Eligible unused items may be returned.
No surprise charges
Duties and taxes are included.
Products
What does JUNIPER MAHJ sell?
We focus on American Mahjong accessories, including mats, racks and pushers, storage, practice tools, card accessories, bundles, and game-night extras.
Do your products include Mahjong tiles?
Each product page clearly lists what is included. If tiles are not included, the product details will say so directly.
Where can I find dimensions and materials?
Product dimensions, materials, included pieces, and other product-specific details are listed on each product page.
Shipping
How much is shipping?
Orders under $60 USD ship for a flat $6. Orders of $60 USD or more receive free standard shipping.
How long does delivery take?
Estimated delivery is 10–15 business days. Business days exclude weekends and holidays.
Will I be charged extra taxes or import duties?
Applicable taxes and import duties are included in our pricing. JUNIPER MAHJ does not add separate taxes or import duties at checkout.
Returns & help
Can I return an item?
Eligible unused, undamaged items may be returned within 30 days of delivery. Please review our Returns page for full conditions and instructions.
Still need help?
Use our Contact page for product, shipping, or order questions. If your question is about an existing order, include your order number.